Refugee Resettlement Program Manager

San Antonio, Texas, United States | Social Programs | Full-time


Refugee Resettlement Program Manager

RAICES is seeking to hire a Refugee Resettlement Program Manager. The Refugee Resettlement Program Manager is responsible for staff management and strategic program management of RAICES’ refugee resettlement services. RAICES resettlement services include targeted programming focused on self-sufficiency through employment, case assistance, health and wellness, and gender inclusivity. This position is located in San Antonio, TX, with occasional travel requirements and reports to the Refugee Resettlement Program Director.

RAICES is a 501(c)(3) nonprofit agency that promotes justice by providing free and low-cost immigration legal services and education to underserved immigrant children, families, and refugees in Texas. We actively advocate for these individuals and do whatever it takes to assist the immigrant community. With legal services, social programs, bond assistance, and an advocacy team focused on changing the narrative around immigration in this country, RAICES is operating on the national frontlines of the fight for immigration rights. 

Core Responsibilities:

  • Serves as the primary leader for all managed programs with the Refugee Resettlement Program;
  • Supervises the delivery of all Reception and Placement (R&P) services, Matching Grant (MG) services, Refugee Cash Assistance (RCA) services and Refugee Medical Assistance (RMA) services;
  • Ensures compliance with performance standards and grant requirements, with guidance from the Resettlement Director;
  • Writes reports, conducts analysis of findings and follows up on recommendations;
  • Prepares a monitoring and evaluation report to ensure goals are met;
  • Identifies and implements actions to improve program goal attainment as necessary;
  • Leads ongoing quality assurance efforts to ensure compliance with federal, state, and local guidelines;
  • Oversees data tracking and program evaluation tools to monitor program outputs and outcomes;
  • Maintains current and up to date knowledge of US Resettlement Program;
  • Supports the Director to recruit resettlement staff;
  • Conducts intensive initial and ongoing training for staff in all aspects of program;
  • Conducts performance evaluations to ensure staff and programmatic goals are met;
  • Leads staff meetings;
  • Supports the Director in staff development and empowerment training opportunities;  
  • Works closely with staff to address self-care needs and staff personal and interpersonal boundaries;
  • Submits a yearly program evaluation report to the Program Director; and,
  • Other duties as assigned.

Minimum Requirements:

  • BSW or a Bachelor’s Degree in relevant field or four years of resettlement experience;
  • 3+ years of experience working with the U.S. Refugee Admissions Program; 
  • 2+ years of experience in direct service provision; and,
  • 2+ years of project management and staff supervision experience.

Additional Qualifications:

  • Experience with Reception and Placement, Matching Grant, Refugee Cash Assistance and related post-arrival services for refugees is preferred;
  • Experience in direct service provision to asylees, refugees or other vulnerable populations;
  • Experience with Federal grant reporting;
  • Demonstrated excellent cross-cultural communication and ability to work in a multicultural setting with patience and compassion with diverse individuals;
  • Demonstrated ability to establish and maintain professional boundaries with staff and clients;
  • Knowledge of trauma-informed practices and strength based case management; and,
  • Proficient in Microsoft Office Suite, Google Suite and the ability to learn and adapt multiple databases.

Application Process

Please provide a resume and a thoughtful cover letter that specifies why you want to work for RAICES and how your experience fulfills each of the qualifications.  Applications without a cover letter will not be considered.

RAICES is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status, or a record of arrest or conviction. We strongly encourage members of traditionally underrepresented communities to apply.