Children's Program Case Manager, Austin

Austin, Texas, United States | Social Programs | Full-time | COVID-19 remote


Children’s Program Case Manager, Austin

RAICES is looking for a Case Manager for our Children’s Program to join our Social Programs team in Austin. The Children’s Program Case Manager is responsible for providing direct services to a diverse client base, maintaining and managing community provider relationships and ensuring a people-centered approach to service delivery. This position reports to the Vice President (VP) of Social and is based in Austin, TX with moderate travel requirements, mainly in and around the Austin area.

The RAICES social programs department launched in January 2019 and seeks to serve migrant, immigrant and refugee individuals, children and families in the U.S. in need of support with removing barriers in their daily lives, while promoting access to services to ensure all basic needs are met. The Social Programs department has initiated the development of a comprehensive case management program and a national hotline for referral services. Social Programs also consist of the Refugee Resettlement Program and a Bus Station project both based in San Antonio. 

RAICES is a 501(c)(3) nonprofit agency that promotes justice by providing free and low-cost immigration legal services and education to underserved immigrant children, families, and refugees in Texas. We actively advocate for these individuals and do whatever it takes to assist the immigrant community. With legal services, social programs, bond assistance, and an advocacy team focused on changing the narrative around immigration in this country, RAICES is operating on the national frontlines of the fight for immigration rights.

Core Responsibilities: 

  • Manages a diverse caseload;
  • Travels to and serves clients in the local RAICES office(s);
  • Conducts social services intakes and needs assessments using child welfare principles to develop individual service plans and monitor client progress with particular attention to culture, language, and special circumstances;
  • Works with translators when necessary;
  • Provides quality assurance and monthly case file review to ensure client and program goals are met and exceeded;
  • Serves as a liaison to community service providers and RAICES legal and advocacy department;
  • Services provision that removes barriers to basic needs; refers clients to community partner agencies, as needed; 
  • Assesses clients’ immediate needs and determines the best course of action to accessing services, including but not limited to, housing, cash assistance, food assistance, transportation assistance or assistance with child care or school enrollment;
  • Provides information, education, referrals, outreach, advocacy and support to ensure that children receive the services they require (ie. appropriate medical, mental health, education services, etc) and provide services related to clients’ legal cases, such as preparation of supporting documentation, assistance contacting consulate, accompaniment to ICE check-ins, court, biometrics appointments, etc);
  • Assumes general administrative responsibilities, including detailed case management, timekeeping, data entry, grant compliance, and other tasks related to project compliance; and,
  • Exhibits strong client boundaries and client confidentiality.

Minimum Requirements:

  • BSW or equivalent; 
  • 2+ years of case management experience or direct service experience;
  • Bilingual with full fluency in English and Spanish;
  • Able to pass a background check; 
  • Possess a valid driver’s license and vehicle; and,
  • Affinity for the RAICES mission, vision and values.

Additional Qualifications:

  • MSW or equivalent preferred; 
  • Experience working with immigrants and refugees is a plus;
  • Knowledgeable in trauma-informed practices and strengths based case management;
  • Able to communicate cross-culturally and work in a multicultural setting with patience and compassion with diverse individuals;
  • Proficient in Microsoft Office Suite and ability to learn and adapt multiple databases;
  • Working experience with translators during client interviews;
  • Highly organized with ability to implement systems and follow-up processes;
  • Able to effectively work under pressure, use independent judgment;
  • Comfortable speaking to immigration officers, if needed; 
  • Able to conduct home visits, if needed;
  • Possess strong interpersonal skills and public speaking skills; and,
  • Able to work productively and independently in a fast-paced environment and to problem solve and think and act nimbly.

Application Instructions:

Please provide a resume and thoughtful cover letter stating why you want to work for RAICES and how your experience matches each of the qualifications listed. Applications without a cover letter will not be considered.

RAICES is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status, or a record of arrest or conviction. We strongly encourage members of traditionally underrepresented communities to apply.