Information Technology Specialist

San Antonio, Texas, United States | Digital / Technology | Full-time | COVID-19 remote

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Information Technology Specialist

RAICES is seeking to hire an Information Technology (IT) Specialist to assist the IT team in meeting the technological needs for RAICES employees. The IT Specialist is responsible for scheduling the receipt of  equipment and training to RAICES employees and for ensuring that security and data best practices are maintained and followed. The IT Specialist is a full-time position, will report to the Director of IT and is located in San Antonio, TX with moderate travel requirements (50-75%).

RAICES is a 501(c)(3) nonprofit agency that promotes justice by providing free and low-cost immigration legal services and education to underserved immigrant children, families, and refugees in Texas. We actively advocate for these individuals and do whatever it takes to assist the immigrant community. With legal services, social programs, bond assistance, and an advocacy team focused on changing the narrative around immigration in this country, RAICES is operating on the national frontlines of the fight for immigration rights.

Core Responsibilities:

  • Coordinates with HR and the IT team to make sure new employees get setup with appropriate computing and telephony equipment;
  • Installs and upgrades operating systems;
  • Installs and maintains IT agent software on employee computers;
  • Installs and configures appropriate software and functions according to specifications;
  • Develops and maintains local networks in ways that optimize performance;
  • Ensures security and privacy of networks and computer systems;
  • Provides orientation and guidance to users on how to operate new software and computer equipment;
  • Performs troubleshooting to diagnose and resolve problems (repair or replace devices, debugging etc.);
  • Answers trouble tickets in our Helpdesk and keeps tickets up to date with call notes, status updates, solution attempts, and resolutions;
  • Writes up clear definitions of problems, requirements, attempted solutions, steps to recreate issues, solution steps, and business impact follow-ups;
  • Authors business proposals for small purchases, new vendor subscriptions, and workflow tweaks;
  • Maintains records/logs of repairs and fixes and maintenance schedule;
  • Assists in keeping inventory of equipment;
  • Maintains documentation of all systems at RAICES;
  • Helps the Finance department maintain accurate records on purchasing and accounts payable for technology related expenses;
  • Trains HR and Finance staff on administrative technology systems;
  • Trains RAICES staff on technology systems like Slack, Microsoft 365, Google Suite, etc; and,
  • Provides on-the-ground assistance to RAICES staff.

Minimum Requirements:

  • Bachelor’s Degree in Computer Science, IT, Computer Engineering, Industrial Operations, Electrical Engineering, Engineering or a related field; and,
  • 2+ Years experience working in an IT or related role.

Additional Requirements:

  • IT Technician certification, a plus (e.g. CompTIA A+, Microsoft Certified IT Professional)
  • Excellent diagnostic and problem solving skills;
  • Excellent communication, organization and time management skills;
  • Excellent writing skills; 
  • In depth understanding of diverse computer systems and networks;
  • Working knowledge of internet security and data privacy principles;
  • Ability to work in a mixed Microsoft / GSuite environment; and,
  • Ability to administer Windows and MacOS computers.

Application Instructions:

Please provide a resume and thoughtful cover letter stating why you want to work for RAICES and how your experience matches each of the qualifications listed. Please include your resume and cover letter in PDF format, and include your full name in the filenames for both. Applications without a cover letter or that are not in the above mentioned format will not be considered.

RAICES is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status, or a record of arrest or conviction. We strongly encourage members of traditionally underrepresented communities to apply.