Refugee Resettlement Reception and Placement Case Manager

San Antonio, Texas, United States | Social Programs | Full-time


Refugee Resettlement Reception and Placement Case Manager 

The Refugee and Immigrant Center for Education and Legal Services (RAICES) seeks to hire a Case Manager for the Refugee Resettlement Program. Under the supervision of the Resettlement Program Manager, The RR Case Manager will be implementing extensive case management services in a deliberate, effective and timely manner to eligible clients while maintaining compliance with established federal standards and requirements. The RR Case Manager will contribute to the client’s community orientation, early employment, and self-sufficiency. We aim to remove barriers with compassion, empathy and empowerment, while upholding human dignity and respect. This position will be based in San Antonio, TX.  

RAICES is a 501(c)(3) nonprofit agency that promotes justice by providing free and low-cost immigration legal services and education to underserved immigrant children, families and refugees in Texas.  We actively advocate for these individuals and do whatever it takes to assist the immigrant community. 

Founded in 1986, RAICES has grown to be the largest immigration legal services provider in Texas. With offices in Austin, Corpus Christi, Dallas, Fort Worth, Houston and San Antonio, RAICES is a frontline organization in the roiling debate about immigration and immigrants in the world. As an organization that combines expertise developed from the daily practice of immigration law with a deep commitment to advocacy, RAICES is unique among immigration organizations. Our advocacy and commitment to change are driven by the clients and families we serve every day as our attorneys and legal assistants provide legal advocacy and representation in an immigration system that breaks apart families and leaves millions without pathways to legal status.

Responsibilities and Duties:

  • Enroll clients in Refugee Cash Assistance or Match Grant programs based on eligibility requirements. 
  • Provides direct service and referrals as needed to refugees and other displaced persons, in the areas of housing, employment, job training, health and emergency in regards to the client's service plan.
  • Establish an ongoing network of employers in the community to secure employment for clients; 
  • Assist clients with job search techniques, including building resumes, completing job applications and assisting with interpretation services when necessary;
  • Ensure a timely request of all cash assistance in accordance with the federal guidelines and within the specified timeframes based on client eligibility; 
  • Document all visits and case management activities and efforts to meet with clients as outlined by the federal requirements and Resettlement leadership;
  • Ensure transportation for all newly arrived or recently arrived clients to initial appointments as required or needed in compliance with child safety laws;
  • Assist the client with engagement in activities that will facilitate the client’s self-sufficiency and ability to perform tasks independently;
  • Identify needs and barriers and communicate follow-up to case managers and Program Manager, as needed and required;
  • Maintain organized and outlined case files as outlined by the funder and Resettlement leadership and submit all the required information in a timely manner; and,
  • Other Duties as assigned.



  • 1-2 years’ experience working with refugee populations and community services preferred; 
  • Bachelor’s Degree in a related field preferred;
  • Bilingual in one or more relevant refugee languages (such as Burmese, Pashto, Spanish, Tigrinya, etc) preferred;
  • Automobile travel is required.  Valid Driver’s license with a good driving record and insurance is required;
  • Some evenings and weekends required, flex schedule will be arranged as necessary to accommodate;
  • Proficient in Microsoft Office Suite and Google Suite;
  • Physical requirements may include, carrying up to 25lbs, loading and unloading donated items, standing and carrying items; and,
  • Compassionate and patient toward individuals served with a basic understanding of refugee services.

Application Instructions:

Please provide a resume and a thoughtful cover letter stating why you want to work for RAICES and how your experience matches each of the qualifications listed. Applications without a cover letter will not be considered.

RAICES is an Equal Employment Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or veteran status.