Labor Relations Mediator

Austin, Texas, United States Full-time Allows remote

Labor Relations Mediator


RAICES is hiring a Labor Relations Mediator to reconcile labor relations including grievances, job duties, salary disputes and related issues that may arise. This position will be responsible for the amicable resolution of conflicts. The ideal candidate will have broad knowledge of state and national labor laws and significant mediation experience.This position will report to the Chief Human Resources Officer and is based in Texas with significant travel required.


RAICES is a 501(c)(3) nonprofit agency that promotes justice by providing free and low-cost immigration legal services and education to underserved immigrant children, families and refugees in Texas.  We actively advocate for these individuals and do whatever it takes to assist the immigrant community.


Founded in 1986, RAICES has grown to be the largest immigration legal services provider in Texas. With offices in Austin, Corpus Christi, Dallas, Fort Worth, Houston and San Antonio, RAICES is a frontline organization in the roiling debate about immigration and immigrants in the world. As an organization that combines expertise developed from the daily practice of immigration law with a deep commitment to advocacy, RAICES is unique among immigration organizations. Our advocacy and commitment to change are driven by the clients and families we serve every day as our attorneys and legal assistants provide legal advocacy and representation in an immigration system that breaks apart families and leaves millions without pathways to legal status.


Responsibilities and Duties:


  • Advises all involved parties in a labor relations dispute with the goal of reaching a fair and amicable resolution that satisfies all parties’ needs;
  • Applies knowledge of business, legal, and industry best practices to help involved parties reach an agreement;
  • Works efficiently and promptly such that wage loss, interruption of operations, ill feelings, and mistrust are minimized and mitigated;
  • Investigates and interviews appropriate staff and conducts necessary research to verify pertinent facts;
  • Actively listens to all sides of a disagreement, seeks understanding of undisputed facts, identifies areas of mutual agreement, and suggests possible areas for compromise;
  • If mediation fails, suggests and arranges for the matter to proceed to arbitration;
  • Responsible for staying current on employment law, changes in ordinances, state and federal laws and communicating those changes and solutions for any implications to CHO;
  • Responsible for writing new policies and reviewing current policies to insure compliance with municipal, state and federal law;
  • Performs other related duties, as required.


  • Law Degree or Master’s Required (preference for Business Administration, Labor Relations, Communication or Psychology with experience in business or non-profits;
  • Minimum 10 years of experience in human resources, labor relations or mediation;
  • Extensive mediation experience;
  • Superior communication and negotiation skills;
  • Excellent problem solving skills;
  • Ability to maintain confidentiality and discretion;
  • Thorough understanding of multiple state and national labor law, non-profit practices and social policies that apply to labor issues;
  • Ability to remain impartial when listening to the facts of a grievance or dispute;
  • Resilient with a demonstrated ability to be adaptive and find solutions to complex issues;
  • Proficient with Microsoft Office Suite or related software.